Banking Queue System Solutions Provider in Bangladesh

BANKING QUEUE SYSTEM IN BANGLADESH:

Our queue management systems are intelligently designed to meet the banking industry needs. Our years of experience and strategic partnership has allowed us to advance is our queuing systems and features. Our queue system offers a wide range of applications from a Single Line Queue System to a Multiple Line Queuing System allowing you to cater to wide banking services.

Our state of the art virtual queue management system makes sure that customer is entertained by the right banking representative. It is an intelligent system which is designed to increase your branch’s performance and operational efficiency. With our solutions customer enter the virtual queue line the moment they take a ticket using a self-service kiosk. Once their ticket number reaches the teller, the customer is intimated using digital signage solutions allowing them to approach the specific counter. This advanced queuing system frees customer from waiting in long queues and creates a much pleasant and favorable environment whereby the user/customer can indulge in impulse buying. Several banks all over the world, including BRAC bank, Bangladesh bank, HSBC, Standard Chartered bank and many more use queue management system in Bangladesh at their branches to improve customer flow and experience.

Managing long queues for business has always been a huge problem also banks. Long queues are a big alarm dangerous sign for banks and also for the customers. They explain the quality of service and also companies initiative towards making customer experience more favorable. In retail banking industry, queuing remains one of the most common reasons for customer disgust. Despite technological advances such as online and mobile banking, customers still complain about their bank.Our queue management systems are specially designed for banks allowing them to reduce queue lengths and increase staff productivity and operational efficiency. In recent years, the banking industry has transformed and banks are now competing for a higher share of customer’s wallet. This can only be achieved if banks provide exceptional service with a delightful customer experience. Our queue solutions are equipped to make your customer journey more superior and seamless.

Banking queue system Solutions in Bangladesh:

While waiting to be served there exists an opportunity to cross-sell and advertise your product and services. This opportunity is now possible with our Banking queue system Solutions in Bangladesh, which creates a LCD screen into a queue information display and a source of advertising and information.

Benefits of Banking Queue Solution In Bangladesh:

• Improves the level of service, enables focused improvement for specific customer segments and services.
• Streamlines your customer flow and branch operation.
• Increases sales by leveraging digital advertising, smart routing and agent sale-tips.
• Entertains waiting customers with integrated digital signage.
• Central server can be scaled up from a single point-of-service to any number of branches.
• Easy maintenance, no need to install software at agent counters.
• Flexible solution capable of  addressing any requirement— from fast services such as services provided by bank  tellers to more complex business areas involving long-term processes such as  mortgages and investment portfolio management.
• Smart routing of customers to the best suited agents to meet their needs. In the banking industry there can be a great difference in both skills and cost between very experienced bankers and less experienced ones. We make sure the more expensive and capable staff handles the more valuable transactions.
• Segmentation and prioritization of visitors based on customer value (current and potential) analysis. Our expertise in the banking industry provides methods for you to prioritize your valued customers so they wait less in queue, without frustrating regular customers.

 Germany Computer And Telecom Limited (GCTL) offering you best and reliable Banking Queue Service Solutions all over Bangladesh.